Refund Policy

Last updated: October 4, 2026

1. The short version

If something is broken on our end, we'll make it right — including a refund when that's the fair outcome. We don't hide behind fine print, and you never have to call a "retention specialist" to leave.

2. When refunds apply

• New subscriptions: if you're unhappy within 48 hours of your first payment and haven't used the server heavily, we'll refund it in full. No forms, no interrogation.
• Service failure: if your server is down for more than 24 consecutive hours because of a problem on our side, we'll refund the affected period — or the whole month if it's really bad. Your choice of credit or money back.
• Renewals: charged automatically, but if you forgot to cancel and ask us within 48 hours of renewal, we'll refund it — as long as the server hasn't been used since the charge.
• Double payments and honest mistakes: always refunded in full.

3. When refunds don't apply

• Servers banned for violating our Terms (see the Acceptable Use section).
• Change of mind after heavy usage — more than 50% of the billing period elapsed, or clear sustained play.
• Issues caused by your own configuration, mods or plugins — though we'll happily help you fix them.
• Chargebacks filed before talking to us. Seriously, just email us first; it's faster.

4. How to request one

Email hostwolfsupport@gmail.com with your account email and the transaction reference. We aim to respond within 24 hours. Approved refunds go back to the original payment method within 5–10 business days, depending on your bank.

5. Chargebacks

Please contact us before filing a chargeback — in every case we can resolve it faster directly. Accounts with unresolved chargebacks may be suspended until the matter is settled.